| Our understanding of the area
SFA essentially means leveraging technology
to improve the efficiency and productivity of the sales
and marketing executives. In many ways SFA impacts the
entire organization because the quest of any organization
is to record and address “customer expectations”.
Broadly the following components across
sales, marketing and service would define a SFA solution:
 |
Opportunity Management System |
| |
Sales
Configuration Systems |
| |
Partner
Relationship Management |
| |
Interactive
selling system |
| |
Incentive
Compensation |
| |
Campaign
Management System |
| |
Field
Service |
| |
Call
Management |
The SFA framework can be depicted by the following diagram:
Our Oracle E-Business Suite
Capabilities in the SFA space
Intelligroup has the capability to implement, support
and roll-out the following business processes involving
the SFA framework:
| |
Call/Click to Order |
| |
Call/Click
to Resolve |
| |
Plan
to campaign |
| |
Campaign
to Results |
| |
Contract
to Renew |
| |
Opportunity
to Forecast |
| |
Dispatch
to Repair |
The above business flows require the following Oracle
11I E-Business Suite modules to be implemented:
| |
Oracle Marketing On-Line |
| |
Oracle
tele- Sales |
| |
Oracle
Scripting |
| |
Oracle
iStore |
| |
Oracle
Configurator |
| |
Oracle
Quoting |
| |
Oracle
Incentive Compensation |
| |
Oracle
Sales Contract |
| |
Oracle
Service Contract |
| |
Oracle
Contract Intelligence |
| |
Oracle
Tele-Service |
| |
Oracle
Advanced Inbound |
| |
Oracle
iSupport |
| |
Oracle
Spares Management |
| |
Oracle
Field Service |
| |
Oracle
Depot Repair |
|
