 Application
Management Services
With its acquisition of PeopleSoft, Oracle is
now working on integrating the PeopleSoft, JD
Edwards and Oracle product lines into Fusion,
which was one of Oracle's selling points to
assure PeopleSoft and JD Edwards customers that
they would not need to replace their legacy
systems any time soon. While Oracle continues
to work on this promise, customers are looking
to extract the maximum value out of their existing
investments in PeopleSoft.
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While upgrading to a supported release is a
priority for some customers, many are looking
for ways to reduce their ongoing application
maintenance and support costs.
From keeping their applications up to date with
the most recent patches and fixes to tuning
their enterprise applications for optimum performance,
customers have a significant responsibility
to manage PeopleSoft ERP applications after
go-live. Intelligroup is aware of this need
in the install base and offers comprehensive
Application Management Services (AMS) comprised
of various components as shown below. The service
components are an integral part of PeopleSoft
AMS services delivered by Intelligroup and provide
a complete solution for supporting PeopleSoft
applications. The components are described at
a high level in the following sections. |
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Database Administration
– For all supported database platforms
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PeopleSoft
Internet Architecture Support –
Weblogic, Websphere, Apache, IIS |
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Release
Management – Apply patches, fix
packs, bundles, PeopleTools upgrades,
tax and regulatory updates and maintenance
packs |
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Change
Management - Migrate objects between the
various customer environments for PeopleSoft
using best practices for Change Management
and version control |
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Incident
Management – Help desk to investigate,
troubleshoot and resolve problems reported
by the customer on the PeopleSoft systems |
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Security
Management – Manage application,
database, web, network, and OS security |
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Application
Development Services - Develop reports,
enhancements, interfaces, customizations
using third party software and PeopleTools |
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Optimization
and Tuning Services - Establish baseline,
identify bottlenecks and tune online and
batch processes |
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Additionally, Intelligroup provides extended
support for PeopleSoft 7.0 and 7.5 versions
to enable our customers to buy extra time to
plan and upgrade to the newer versions while
having a worry-free production support service.
PeopleSoft, as defined in their product roadmap
(displayed on Customer Connection) offers a
4-year support contract for all products from
the date of general availability. Intelligroup
offers extended support at reduced costs with
seamless transfer of support.
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