Intelligroup --- Creating  the Intelligent Enterprise
 
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CENTER OF EXCELLENCE
Helping Clients Meet Vital Business Needs, Quickly and Affordably...

Intelligroup's Center of Excellence is more than just a resource center. Our center provides ERP Lifecycle Management keeping the business needs in mind. We provide continual business process improvements to enhance the business users, end user, and IT operations ERP experience. Aligned with your company's business objectives, we provide solutions and support that help drive business success and maximize the value from your existing ERP investment.

The process of setting up a customer-centric business oriented Center of Excellence starts with a thorough assessment of our customer's specific requirements. Our experienced professionals use a well-defined set of assessment, transition, and long-term processes to deliver affordable and highly responsive business process improvements throughout the life cycle.

Focused on the knowledge cycle, we align business and technology to measure and improve key performance indicators (KPI's) such as return on sales, return on assets, net sales per employee, ratio of assets and liabilities, and optimize fulfillment, procurement, and production processes.

Intelligroup's Center of Excellence provides our strategic partners with business and technology experts to leverage enterprise offerings and provide the maximum benefit to the business, technology, and end user communities. Business analytics, process improvements, application management, application development, upgrades, and global rollouts are all part of our offerings.

Key Offerings:

Business Analytics
  Key Performance Indicators (KPI) Monitoring
 
Benchmarking
Application Management
 
Functional
  Technical
Applications Development
  Enhancements
  New Applications
Infrastructure Management
  Network Operations Center (NOC)
  Help Desk
Deployments – Implementations and Upgrades
  Global
  Local
Knowledge Management
  Capture
  Reuse
Process Consulting
  Validation
Training and Continuous Improvement
Testing Services
Documentation
Optimization
To help achieve optimal results in a repeatable standardized manner, the business oriented Center of Excellence team is trained in using our proprietary tools to help in simulating key aspects of ERP lifecycle management, including upgrades, archiving, and application of support packs. Our proprietary tool, Synergy, tracks help desk calls, assists with call registering, assignments, routing and closure, and provides a mechanism for service level reporting and metrics monitoring. To capture domain and business process knowledge and assist with self-learning, knowledge reuse, training and risk mitigation, Intelligroup has developed myAdvisor, a proprietary knowledge management tool.

Our flexible engagement models provide customers with excellent business value. Customers using our business oriented Center of Excellence are reaping the benefits of linking the business and technology community to optimize their enterprise application portfolio.

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