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Synergy

Employees of worldwide organizations spend valuable time, money and resources managing incident records and tracking solutions. Synergy, a proprietary tool developed by Intelligroup, is a web-based, platform independent, user-friendly incident management application that requires only a web-browser. Synergy provides a mechanism to effectively track and manage all software incident reports as part of ongoing system support.
 

Features include:

  Customer level
  Highly customizable incident details
  Role based access
  Eliminate risks of costly fines and penalties of noncompliance
  Auto assignments
  Automated tracking - escalation - notification
  Automated reminders to providers
   
  Incident Level
 
  Incident ownership
  Reassignments of Incidents
  Additional recipients
  Approval process
  Internal communication
  Sub-tasking
  Incident level attachments
  Private and public incident
  Activity log
  Keyword search
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