Considering SAP’s direction and decision to use Solution Manager as a central tool and cockpit for systems monitoring and various other functionalities like project management, testing, documentation, change management etc., Intelligroup has taken a strategic decision to invest in the area of Solution Manager in terms of system capabilities & readiness.

Intelligroup has implemented Solution Manager functionalities across several industries. Intelligroup has in-depth knowledge and experience in the various areas of Solution Manager such as Service desk management to manage the help desk functionalities, Change Request management to manage the changes to various systems in your landscape, Project management and documentation, Solution monitoring (system and business process monitoring, maintenance optimization), Test plan management including integration with third party tools like HP Mercury Quality Center.

Intelligroup has come up with Service offerings evolved from the pain points of our customers:

Document Repository: Project Management of Solution Manager can be used as Document Repository. This approach helps to have all the Project related documentation in Solution Manager which can be used for future Implementation/Upgrade projects reducing the redundancy. This can be used as replacement for the existing third party Document Repository software. Role based access is used for traceability and security. Intelligroup uses utilities for accelerating Documentation Repository setup by having rapid uploads

Help Desk: Standard Help Desk process is fine tuned. Features like Severity based SLA determination, Validations of certain field values, Checks before saving the ticket are included. User friendly screen layout changes like showing the Actions Tab in overview screen are added. Role based access is used for traceability and Security.

Enterprise Change Management: The standard Change Request Management includes the subsequent Document types and Transports between the systems after approval process. Intelligroup has come up with the custom solution where the Standard Change Request Management is customized to use for Approvals only. This helps to leverage the robust Change Request Management process of Solution Manager. Audit trail can be achieved for the Change Management. Tools like Mass Change Request approvals are used for the Change Request Process.

Our implementation timelines are shorter as Intelligroup uses its Custom Solutions and accelerators/tools to expedite the implementation activities. Intelligroup uses its internal landscape with rapid replicability for deployment of various scenarios.

Intelligroup has experience in customized solutions in the areas of Project Management, Service Desk and Change Request Management. Intelligroup with its vast Business Process knowledge has ability to tie the Technology and Business pieces and deliver one cohesive solution.

Our cost effective additional services include Out of the Box Solutions in the areas of Project Management, Service Desk, ChaRM and Solution Monitoring.