Intelligroup's ERP application management, stabilization and optimization approach is designed to enhance the business value of the investment in the enterprise system by taking a holistic view of coordinating and orchestrating operations, infrastructure, applications and application interfaces.

We clearly understand that all customer landscapes are not similar. The business models, challenges and drivers for considering an outsourced solution varies between clients. That’s why Intelligroup’s outsourcing methodology encompasses a clear solution, specifically crafted to address the drivers behind such an initiative. Our proprietary methodology includes a comprehensive portfolio analysis, followed by a carefully crafted solution through a phased approach that addresses your business drivers and helps your IT Organization align its goals towards the overall vision of the business.

Intelligroup’s Application Outsourcing solution is a results oriented approach, producing quantifiable results throughout the engagement. The Outsourcing Delivery process is built on a Value-based Framework, increasing performance in all aspects of the engagement, such as:

1. Service Level Performance
2. Support Efficiency Improvement
3. Business Process Improvement
4. Application Performance Efficiency
5. Continuous Alignment of IT processes towards Business Goals

The final solution approach is crafted based on a clear understanding of your business drivers, taking into view your Application portfolio and their dependencies on other technology frameworks in place, including, but not limited to Middleware, Data Center Operations, Infrastructure frameworks etc.
 
A carefully thought through, phased approach provides visible and quantifiable results in each phase of delivery. Individual metrics, designed to measure the throughput of the lifecycle of each phase, are measured and reported through scorecards. The metrics are custom crafted for your unique environment. The transition, stabilization and continuous improvement scorecards provide predictability and visibility of the phases.

Intelligroup’s Outsourcing Delivery model is based on an IT Governance Framework, comprising of key stakeholders from both sides to ensure the delivery team is aligned with the overall goals of the engagement.

We clearly understand that all customer landscapes are not similar. The business models, challenges and drivers for considering an outsourced solution varies between clients. That’s why Intelligroup’s outsourcing methodology encompasses a clear solution, specifically crafted to address the drivers behind such an initiative. Our proprietary methodology includes a comprehensive portfolio analysis, followed by a carefully crafted solution through a phased approach that addresses your business drivers and helps your IT Organization align its goals towards the overall vision of the business.

Intelligroup’s Outsourcing Delivery model is based on an IT Governance Framework, comprising of key stakeholders from both sides to ensure the delivery team is aligned with the overall goals of the engagement.

Application Outsourcing can provide many benefits that go beyond cost alone.  When done right, it is a great way to form a strategic partnership with a service provider to achieve continuous improvement. There are many drivers for application outsourcing including the following:

1. How do we Reduce Costs and enable Continuous Improvement?
2. Do we have the processes and discipline to leverage our investments and provide a stable, reliable and secure environment?
3. Can we manage a flexible headcount/infrastructure?  Do we have the staff, specialized skills, organizational structure, systems and technology to support and enhance the business?

But, outsourcing your applications is a very important decision, and should be done only after careful consideration. 

Factors to consider when selecting your Outsourcing partner:

1. Ability to be a strategic partner
2. Thought Leadership/Resource skills
3. Flexibility and willingness to partner
4. Clear/Proactive accountability for success
5. Engagement process and structure
6. Ability to meet requirements quickly
7. Cost containment (Price) and Value delivered
8. Demonstrated results: References
9. Depth in resources
10. Willingness: to provide solutions based on Industry Best Practices

Why Intelligroup

Intelligroup has a rich history of providing application support for SAP and Oracle applications.  We excel in outsourcing relationship management that results in very satisfied customers.  In December 2008, we were presented with the Outsourcing Relationship Management (RMMY) award in the Customer Favorite category by the prestigious Outsourcing Institute in conjunction with Vantage Partners. Our differentiators include:

• Continuous Improvement
• Flexible global coverage - time zone coverage
• Visibility and management of support costs
  

  Pro-Active on-going cost reviews and adjustments Lower cost and higher value provided

• Pro-active support model
  

  Engagement Managers dedicated to customer satisfaction Quick ramp up of skills when needed Specialized skills as required Flexibility in adding / reducing support depending on conditions

• New infusion of ideas and innovation
• Industry Best Practices

KLA Tencor Corporation – Transformational Benefits

NCH Corporation – Helps Business Run More Efficiently

High-Tech Company – Application Management Support

Leading Global High-Tech Manufacturer – Application Management Support

Components Manufacturer/Optical Communications Networks – Oracle Application Management Support

Industry Leader in  Home Medical Products – Oracle Application Management Support

Specialized Power Equipment Manufacturer – Oracle Application Management Support

Alternative Energy Company – Oracle Release 12 Application Management Support