Intelligroup has developed the Next generation SAP Center of Excellence (NextGen SAP COE) framework that covers:
- Governance & strategy (PMO, Quality, Process Excellence), Technology strategy( Technology re-platforming, architectural strategy), Execution elements (development, enhancements, compliance) & Assembly lines (testing, factory approach)
Intelligroup can build a complete end to end NextGen COE or customers can just pick the components as per their requirement . NextGen is an SAP COE that is a permanent center of expertise in the enterprise that supports the efficient implementation, enhancement and maintenance of common business processes and systems built around SAP.
We have deployed over 25 SAP COEs that have delivered measurable value to customers. On an average, the cost is 13% higher per concurrent user without COE and the FTE/100 con users: Cost is 17% higher without a COE according to the COE Benchmarking study by SAP 2007. Thus, SAP COEs deliver significant ROI. |
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Intelligroup Differentiators
Our NextGen SAP COE is differentiated by the following unique features:
Intelligroup Framework and Tools including:
- Intelligroup Tools Test Script Library ; Data Conversion tools like IQ DOT
- iEstimate: Estimation Framework Health Check Tool
- Enterprise Architecture Assessment Framework; Supply Chain Efficiency Analyzer;
- Test Strategy framework
Our NextGen COE framework delivers:
- Continuous Business Process Improvement framework that drive continuous business benefit
- Maintain/optimize end user competency and support business processes
Ensuring Integration and consistency of Data, Processes and functionality across process chains and Geographies
- Rationalize application portfolio and continually optimize the landscape
Knowledge Management
- Ongoing operational improvements that raises organizations levels of effectiveness and efficiency
- Manage and Optimize capacity
- Constant optimization of “Total cost of Ownership / Operations”
- Manage / Reduce risks
- Manage and Optimize capacity
- Constant optimization of “Total cost of Ownership / Operations”
- Manage / Reduce risks
- Manage and Optimize capacity
- Constant optimization of “Total cost of Ownership / Operations”
- Manage / Reduce risks
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Benefits of NextGen SAP COE
- Enable business process optimization
- Enable user capabilities to drive business process optimization
- Deliver standard solutions across the enterprise
- Provide a central source of information about SAP
- Disseminate this information through training, knowledge transfer and performance support to enable user skills and competencies
- Reduce support costs by leveraging knowledge
- Build a close partnership with SAP
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| Overall NextGen SAP COE Development Model |
| Activity/Deliverable |
Description / Tools |
| Define SAP CoE, business and end-user competency requirements. Align with strategic objectives |
Defining the knowledge, skills and behaviors required for the achievement of the organization's strategic objectives |
| Assess current knowledge / skills for each role and conduct gap analysis |
Standard competency analysis : interview process, self assessment questionnaires, 360 feedback, end-user interviews. Gap analysis is tied to strategic objectives and presented to assessed individual and management. |
| Define network of learning events; Define learning paths for each role |
Develop a customized learning events network for SAP CoE. Learning events are not limited to classroom training; they also include self-study, project mentoring, participation in practice groups, customer feedback sessions, industry user groups, etc. Individual learning paths are defined by role and member. |
| Define organizational development requirements & interventions |
Development/reinforcement of group identity, fostering interaction, making information available. Sample interventions: group visioning workshops where the assessment process is initiated, highlighting successes and receiving business feedback |
| Establish "Practice Teams" |
Learning is social, Practice Teams are an effective (and efficient) way to document and leverage best practices. They accelerate the integration of new team members. |
| Define measurement and reinforcement framework |
Developing a dashboard for SAP CoE and end-user departmental performance. |
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Migrating from Operational to Strategic Excellence
Intelligroup has helped customers migrate from Operational to Strategic Excellence culminating in Business Transformation as follows:
Operational
- Maintenance and support of ERP and related functions (ERP/CRM/SCM)
- Optimization of current system usage
Strategic
- Continuous business improvement
- Total Business transformation
Typical Drivers for SAP COE
External
- Business improvement
- Best practices alignment
- Business network transformation
- Drive strategic partnership with customers
- Customer delight
- Effective governance-Efficiency and Effectiveness
- Cross-functional integration
- Functionality coherence
- Process maturity acceleration
Cost
- Cost Optimization and Significant ROI increase
- Regulatory compliance
What can businesses expect with NextGen - SAP COE
- Single source of truth & Hub for functional collaboration between business and IT
- Increased transparency of business processes
- Minimized system downtime to boost system and process availability
- Reduced total cost of ownership
- Process and IT platform that Stimulates innovation
- Alignment of competencies with ever changing business needs
- Retention and growth of SAP talent
Ability to benchmark with industry best practices and KPI's |
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The Challenges of COE
Given the inherent nature of "cross-enterprise" integration that extends its influence over various teams in the organization, the enterprise SOA-based "applistructure" may begin to act as a single conduit to the multiple BUs. This poses a few challenges, such as the following:
- Business and funding model of COE
- Demystifying enterprise SOA
- Fostering a cohesive enterprise architect council and gaining momentum across various BUs and other technical groups within the organization
- Enterprise services lifecycle management
- Quality control of enterprise services
- Infrastructure-capacity project planning and systems integration to roll out the "applistructure" in controlled and quantifiable achievements
Maturity Levels of SAP COE
Intelligroup has classified five levels of SAP COE maturity from Level 1 through 5 helping enterprises evolve From Marginal Performance to Optimal Performance
COE Maturity Assessment
Intelligroup assesses enterprises for their COE maturity on various parameters such as Business-IT Alignment, IT Governance, IT Architecture, IT Sourcing, IT Excellence, and IT Organization. Based on this, we migrate enterprises from a current state of maturity to a higher state og maturity that is both more effective as well as more efficient.
Most common SAP COE components:
- Governance
- PMO
- Integration
- Training and Organization Readiness
- Demand, Capacity and Utilization Management
- Landscape and Architecture
- Platform Strategy
- Application Development
- Application Support
- Application Testing
- Quality management
- Development standards, frameworks and methodology
- Security and compliance
- BASIS and Infrastructure
- Industry standards and benchmarks
- Productivity and performance management
- Process excellence and standardization
- Factory approach
- Knowledge management
COE Models
- Customer owned (with Intelligroup providing specific skill sets)
- Joint ownership (by Vertical or Service lines)
- Build operate and transfer model
- Joint Venture approach
- Shared Services approach
CASE STUDY
Intelligroup has developed the following SAP COE for a US Life Sciences Customer
SAP Architectural Guidelines
- Custom Development
- Integration - PI (XI)
- Business Information
SAP Estimation Catalogue
SAP PI Architecture Guideline and Roadmap
SAP Development Standards
SAP Code Inspector Configuration and Implementation
Templates and Guidelines
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